MooniePay is a payments platform enabling businesses in Cameroon (live) and the wider CEMAC region (rolling out) to accept mobile money, bank transfers, and wallet-to-wallet payments.

Cameroon: Mobile Money available (MTN MoMo, Orange Money). CEMAC rollout: Gabon, Chad, Central African Republic, Republic of the Congo, Equatorial Guinea. Availability updates will be shared as markets go live.

Registered businesses (LLC, PLC, NGO, etc.) and individuals/sole entrepreneurs (subject to local limits and regulations). We also offer a business registration service to help you get started.

1. Go to the MooniePay website. 2. Enter your email and password, verify your email. 3. Provide your business or individual details. 4. Complete verification. 5. Activate payment methods and go live. Account creation is free, with no monthly fees or setup costs.

Businesses: Certificate of incorporation/RCCM, Tax ID/NIF, proof of address (≤3 months), director's ID, and bank account or mobile wallet details. Individuals: Government-issued ID, proof of address (≤3 months), and description of professional activity. Documents may vary per country, and additional information may be requested.

Auto-verification is possible in minutes to hours. Manual review may take longer depending on compliance checks and required documents.

Currently, Mobile Money (MTN MoMo, Orange Money) in Cameroon. Coming soon: card payments, bank transfers, and MooniePay wallet. Multiple payment methods can be enabled per application or payment link.

Customers can pay via payment links, hosted checkout pages, QR codes, or API/SDK integrations. Links can be shared via WhatsApp, SMS, email, or social media.

The default settlement currency is XAF. Additional currencies will be announced as MooniePay expands.

Instant Payouts: Funds transfer immediately to your mobile wallet or bank account (fees apply). Next Business Day (N+1): Default schedule. Custom schedules (same-day, weekly) are available upon request.

Account creation, integration, and monthly fees are free. Collections and payouts are charged at 1.7% per successful transaction. Custom pricing is available for high-volume businesses.

Yes. Full or partial refunds can be initiated from the Dashboard or API for eligible transactions. Recommended within 7–14 days. Refunds debit your Available Balance; if negative, the next payout will be adjusted.

Mobile Money: Operators may reverse a transaction for error, fraud, or regulatory reasons. Cards (when live): Standard chargeback timelines apply. Provide evidence (invoice, delivery proof, chat logs) within 7 days of notification.

MooniePay uses PCI-DSS-aligned processes (for cards when live), encryption (TLS 1.2+), risk monitoring (device, velocity, behavioral), 2FA, IP allowlisting, and role-based access for teams.

Enable 2FA, use strong passwords, assign least-privilege roles, protect webhook secrets, train your team against phishing, and avoid processing prohibited goods/services.

Illegal products/services, counterfeits, unlicensed financial services, pyramid schemes, weapons, narcotics, adult content, hate content, or any activity banned by local laws or payment partners. Violating accounts may be suspended or terminated.

Yes. MooniePay offers RESTful APIs, webhooks, payment links, hosted checkout, and QR codes. Sandbox is available for testing, and live environment for real transactions.

Dashboard reports include transactions (filterable), payouts (CSV/XLSX), fee summaries, disputes/refunds, and settlement summaries (daily/weekly/monthly). Reconciliation fields include transaction ID, external reference, customer phone, gross, fees, net, currency, status, created/settled time, and payout batch ID.

Roles: Owner/Admin (full), Finance (payouts & reports), Support (view/refunds), Developer (API keys & webhooks). Notifications: Email/SMS for payouts and incidents. Limits may apply during onboarding and scale with verified usage.

Request closure via Dashboard → Settings → Account. Remaining balances will be settled before processing is disabled.

Check real-time uptime, incident reports, scheduled maintenance, and historical availability. Subscribe via email or SMS for updates.

Use the contact form to reach the MooniePay team. Support is available through live chat, email, or a dedicated support channel.